You can choose if you want to get the goods shipped uninsured or insured. An insured delivery is insured by default up to € 250. Should you wish a higher insurance amount, please contact us.
Please nevertheless check, independently which shipping method is selected, the incoming shipment for damage. If there is visible damage, the shipment should be either refused or opened in the presence of the supplier to determine any damages.
If damage is detected and reported afterwards, it is unfortunately at your expense.
In the shop you can choose which shipping method you want. If you want uninsured shipping, this is of course possible. In case of loss or in case of damage to the goods we are not responsible for this. If you want an additional insurance with expensive stones, this is of course possible too. In this case please contact us since an individual calculation is always necessary. We can calculate and deliver the conditions upon your request.
Withdrawal / returns
Consumers are entitled to a right of withdrawal under the following conditions, where consumer is any natural person who enters into a legal transaction for purposes that can be attributed mostly neither commercial nor its independent vocational activity.
As a consumer you have the right to cancel the purchase without giving reasons within 14 days. The period starts from the date on which the goods have been accepted by you or any third party. Revocation must be made in writing to us, so it´s possible for us to work on it. The easiest way is via mail: firstname.lastname@example.org.
Please note that damaged goods can not be revoked as long as the damage happened during transport and was determined with the supplier on arrival.
Please return us the goods within the deadline, the shippingcosts will be borne by you.
After an examination in our house and if the goods show no damage, you will get back your payment for the wares. Special costs, such as increased insurance or any shipment charges that were associated with surcharges will not be refunded by us.
Also excluded from the withdrawal are products which were supplied in individual consultation and not prefabricated.