Withdrawal / returns


Consumers are entitled to a right of withdrawal under the following conditions, where consumer is any natural person who enters into a legal transaction for purposes that can be attributed mostly neither commercial nor its independent vocational activity.


As a consumer you have the right to cancel the purchase without giving reasons within 14 days. The period starts from the date on which the goods have been accepted by you or any third party. Revocation must be made in writing to us, so it´s possible for us to work on it. The easiest way is via mail: withdrawal@gemstore-24.com.


Please note that damaged goods can not be revoked as long as the damage happened during transport and was determined with the supplier on arrival.
Please return us the goods within the deadline, the shippingcosts will be borne by you.


After an examination in our house and if the goods show no damage, you will get back your payment for the wares. Special costs, such as increased insurance or any shipment charges that were associated with surcharges will not be refunded by us.


Also excluded from the withdrawal are products which were supplied in individual consultation and not prefabricated.



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